Our policy is very simple – we do not charge a call out fee and there will never be any hidden charges.
As a Which? Trusted trader we agree to:
- Provide you with a clear breakdown of how much the job will cost before any commitment is made by you.
- Discuss all the options to available to help provide you with a tailored solution.
- Provide you with an updated quote should you require any changes to the initial agreement.
We only charge for work we actually do (“labour”) and we will tell you the full price of the job including any items you may need to purchase (“materials”) for us to do the work BEFORE we start. No hidden fees or surprises.
Please note however that if you call us out but cancel while we are on our way to your address, we will have to charge you 50% of the labour cost quoted.